Frequently Asked Questions
What types of art files are best to send?
PDF (Portable Document Format) is the most common and preferred file format for submitting your artwork to us for production. See below for all acceptable file formats.
Acceptable File Formats
- Adobe Acrobat – .PDF (Print/Save as Press Quality)
- Adobe Illustrator – .AI
- Adobe InDesign – .INDD (packaged file)
- Adobe Photoshop – .PSD
- Bitmap File Format – .BMP
- EPS – .EPS
- Joint Photographic Experts Group File Format – .JPEG
- Microsoft Publisher – .PUB
- Microsoft Word – .DOC
- QuarkXpress – .QXD
- Tagged Image – .TIF
How do I get an estimate?
You can use our online estimate form to request an estimate and we will respond to you within 24 hours. You can also e-mail us at sales@balhoffgraphics.com or give us a call and we would be happy to help you right away.
How do I submit an order?
You can e-mail artwork to orders@balhoffgraphics.com. You can include specifications in the e-mail and we will follow up with you if we require further information.
What is the turnaround time for a typical order?
Turnaround time depends on the total scope of the project and stock availability. We strive to complete your project as quickly as possible. If you require delivery of your project within a specific timeframe, please let us know and we can typically accommodate your request.
Do you offer products not listed on your website?
We offer a wide range of products and services that are not listed on our website. If you are looking for something not listed, please call us or email sales@balhoffgraphics.com and we can get it taken care of or point you in the right direction.
What is your return policy?
Because of the custom nature of what we produce for our clients, products are typically not subject to being returned for a refund. We do want you to be 100% satisfied with your order, so if there’s anything we are missing or need to correct, please let us know by giving us a call.
What is a Pantone color?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique number. By using PMS numbers in printing your project, it allows us to precisely match colors and maintain consistency throughout the printing process and across other mediums.
Why do the printed colors look different from the colors on my computer screen?
Printers and monitors produce colors in two different ways.
Monitors use the RGB (red-green-blue) color model, which supports a wider spectrum of colors. Commercial printers use the CMYK (Cyan – Magenta – Yellow – Black) color model which can reproduce most, but not all, of the colors in the RGB model. CMYK can typically match about 90% of the colors used in the RGB model.